TERMS OF SERVICE
  • derder February 2013
    This Support Forum (the "Service") is provided free of charge to all customers.

    RECEIVING HELP

    You are entitled to receive help on the following situations:

    - A bug is found with the theme with any of its components
    - General questions about theme usage and functionality
    - General help regarding WordPress

    You are expected to know how to use WordPress or at least be familiar with it. There are things which are very basic which may not be covered in this Support Forum. In any case you should be redirected to the official WordPress documentation for further reference.

    RESPONSE TIME

    Support requests will be answered in order of arrival. You should expect a response to your issue within 3 to 5 business days. It is highly recommended to be patient when expecting an answer to your inquiry.

    COMPATIBILITY

    The themes are guaranteed to work with most Plugins and WordPress installations (see the theme's product page to see which version of WordPress it supports). Some plugins may not work due to their implementation, they may not be compatible with WordPress. Support is not provided for plugin compatibility issues, unless it is proven that the theme is breaking the plugin's functionality.

    CUSTOMIZATIONS

    Customizations are not part of the Support Service. If there is time available, the theme author may accept customization requests, which will be billed at the theme author's hourly rate and paid via Paypal. The theme author should not be held responsible for any future updates breaking any prior customizations to the theme. The fixes for such customizations should be treated as new customizations.

    FEATURE REQUESTS

    Suggestions of new features and modifications to the theme are always kindly accepted. But there is no guarantee they will be implemented or integrated on the theme's core. The suggested functionality will be implemented solely within the author's discretion.

    BEHAVIOR

    It is recommended to maintain a respectful behaviour at all times, both with the support team and the fellow forum members. Any offensive behaviour that may disrespect others will result in your account being suspended, or terminated if deemed necessary.

    Any comments that are not considered to be productive to a specific support discussion, may be removed without notice.

    UPDATES TO THESE TERMS

    These terms may be updated from time to time. The most recent version will always be found in this discussion. Depending on the amount of changes, you may be notified on this Support Forum with a public announcement. With your continued use of the Service after the changes become effective, you accept to be bound by the Terms of Service described herein.

    USAGE

    Your usage of this Support Forum assumes you are bound by the Terms of Service described herein. If you do not agree with these Terms of Service, you should discontinue your use of the Service.
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